Terms of service

Terms and Conditions

Last Updated: January 2026

This website, www.tobujapan.com (the "Site"), is operated by TOBU JAPAN Inc. ("TOBU JAPAN," "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of the Site, including all information, tools, products, and services available through it (collectively, the "Service"). By accessing or using the Site, or by purchasing any products or services from us, you agree to be bound by these Terms, including any additional terms, conditions, policies, and notices referenced herein or available via hyperlink.

These Terms apply to all users of the Site, including browsers, vendors, customers, merchants, and contributors of content. If you do not agree with these Terms, you must not access or use the Site or Service. These Terms constitute a legally binding agreement between you and TOBU JAPAN. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

We may add new features, tools, or services to the Site from time to time, and such additions will also be subject to these Terms. You can review the most current version of these Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates or changes to the Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following any changes constitutes acceptance of those changes.

SECTION 1 - COMPLIANCE WITH LAWS AND REGULATIONS

We operate in compliance with applicable international e-commerce laws, including but not limited to consumer protection regulations in Japan, the United States, the European Union (including the General Data Protection Regulation or "GDPR"), and other relevant jurisdictions. These Terms are designed to align with consumer rights, such as the right to clear information, fair contract terms, and remedies for defective goods. If you are located in a jurisdiction with specific consumer protection laws (e.g., the EU's Consumer Rights Directive or Japan's Consumer Contract Act), these Terms incorporate such protections to the extent required by law. We may restrict access to the Site or Service in certain jurisdictions to ensure compliance.

SECTION 2 - SCOPE OF USE AND USER ELIGIBILITY

By agreeing to these Terms, you represent and warrant that: (a) you are at least the age of majority in your jurisdiction of residence (typically 18 years old); or (b) if you are under the age of majority, you have obtained parental or guardian consent to use the Site and Service, and your parent or guardian agrees to these Terms on your behalf.
You may create an account on the Site to facilitate purchases or access certain features. When creating an account, you must provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.

Acceptable use of the Site and Service is limited to lawful purposes. You agree not to: (a) use the Site in violation of any applicable laws; (b) interfere with the Site's operation or security; (c) impersonate any person or entity; (d) harvest or collect personal data without consent; or (e) engage in commercial activities without our prior written approval, except as expressly permitted. We reserve the right to suspend or terminate your account or access for any violation of these Terms.

SECTION 3 - INTELLECTUAL PROPERTY

All content on the Site, including text, graphics, logos, images, software, and trademarks (collectively, "Content"), is owned by TOBU JAPAN or its licensors and is protected by intellectual property laws, including copyright, trademark, and patent laws in Japan and internationally.

You are granted a limited, non-exclusive, non-transferable license to access and use the Content solely for personal, non-commercial purposes. You may not reproduce, distribute, modify, or create derivative works from the Content without our express written permission.

If you submit user-generated content, such as reviews, comments, or feedback ("User Content"), you grant us a perpetual, irrevocable, worldwide, royalty-free license to use, reproduce, modify, publish, and distribute such User Content in any medium. You represent that your User Content does not infringe any third-party rights and is not unlawful or harmful. We may monitor, edit, or remove User Content at our discretion but are not obligated to do so.

SECTION 4 - PURCHASE TERMS

Ordering Process

To place an order, select products, provide accurate shipping and billing information, and complete payment. Orders are subject to acceptance by us. We may refuse or cancel any order for reasons including product availability, pricing errors, or suspected fraud.

Pricing and Payment

Prices are listed in the applicable currency and exclude taxes, duties, shipping, and handling fees unless otherwise stated. Prices are subject to change without notice. We accept major credit cards, PayPal, and other payment methods as indicated at checkout. Payment is processed securely through third-party providers. By providing payment information, you authorize us to charge the applicable amount.

Shipping and Delivery

Shipping times and costs are estimates and may vary due to factors beyond our control. Risk of loss transfers to you upon delivery to the carrier. We are not liable for delays caused by customs, weather, or carrier issues.

Returns and Refunds

Returns and exchanges are governed by our Return Policy, available on the Site. Generally, you may return eligible products within 30 days of receipt for a refund or exchange, provided they are unused and in original packaging. Refunds will be issued to the original payment method, minus any shipping or restocking fees. We do not accept returns for certain items, such as personalized or perishable goods. If a product is defective or damaged, contact us for remedies in accordance with applicable consumer laws.

SECTION 5 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding payment information) may be transferred unencrypted over networks. Payment information is always encrypted.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without our express written permission.

SECTION 6 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

Information on the Site is provided for general purposes and may not be accurate, complete, or current. Rely on it at your own risk. We reserve the right to modify Site content without notice or obligation to update.

SECTION 7 - MODIFICATIONS TO THE SERVICE AND PRICES

We may modify or discontinue the Service or products at any time without notice or liability.

SECTION 8 - PRODUCTS OR SERVICES

Products may have limited quantities and are subject to our Return Policy. We strive for accurate product displays but cannot guarantee color accuracy on your device. We may limit sales or quantities at our discretion.

SECTION 9 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

You must provide accurate billing and account information. We may limit or cancel orders in our discretion and notify you via provided contact details.

SECTION 10 - OPTIONAL TOOLS AND THIRD-PARTY LINKS

We may provide access to third-party tools or links "as is," without warranties. We are not liable for third-party content, products, or services. Review third-party terms before use.

SECTION 11 - USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

User Content grants us broad usage rights. We may use it without obligation for confidentiality or compensation. Your User Content must not violate third-party rights or laws.

SECTION 12 - PRIVACY AND DATA SECURITY

Your personal information is governed by our Privacy Policy, available on the Site. We collect, use, store, and process data in compliance with applicable laws, including GDPR for EU residents (e.g., obtaining consent where required, providing data access rights, and ensuring secure storage). We implement reasonable security measures to protect data but cannot guarantee absolute security. By using the Site, you consent to our data practices as detailed in the Privacy Policy.

SECTION 13 - ERRORS, INACCURACIES, AND OMISSIONS

We may correct errors on the Site without notice, including after order submission.

SECTION 14 - PROHIBITED USES

You are prohibited from using the Site for unlawful purposes, harassment, malware transmission, data collection without consent, or interfering with security features. Violations may result in termination of access.

SECTION 15 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service is provided "as is" without warranties. We disclaim all implied warranties, including merchantability and fitness for a particular purpose. Our liability is limited to the maximum extent permitted by law, excluding liability for gross negligence or willful misconduct. We are not liable for indirect, consequential, or punitive damages.

SECTION 16 - INDEMNIFICATION

You agree to indemnify and hold us harmless from claims arising from your breach of these Terms or violation of laws.

SECTION 17 - DISPUTE RESOLUTION

These Terms are governed by the laws of Japan, without regard to conflict of laws principles. Any disputes shall be resolved exclusively in the courts of Tokyo, Japan. We encourage informal resolution via contact at info@tobujapan.com before formal proceedings.

SECTION 18 - SEVERABILITY

If any provision is unenforceable, it shall be severed, and the remaining provisions remain in effect.

SECTION 19 - TERMINATION

These Terms remain effective until terminated. We may terminate for violations without notice. Prior obligations survive termination.

SECTION 20 - ENTIRE AGREEMENT

These Terms constitute the entire agreement, superseding prior agreements.

SECTION 21 - CHANGES TO TERMS

We may update these Terms at our discretion. Continued use after changes constitutes acceptance.

SECTION 22 - CONTACT INFORMATION

Questions about these Terms should be sent to info@tobujapan.com.