Privacy policy

TOBU JAPAN Privacy Policy

Last Updated: January 2026

TOBU JAPAN (“we,” “us,” or “our”) operates the website www.tobujapan.com. We are committed to protecting the privacy and personal information of our customers in compliance with the Act on the Protection of Personal Information of Japan (APPI) and all applicable data protection laws.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our website, place orders, or interact with our services.

1. Scope and Purpose

This Privacy Policy applies to all visitors, customers, and users of www.tobujapan.com, including individuals who browse the website, create an account, place orders, subscribe to communications, or contact customer support.
We collect and process personal information solely for lawful business purposes related to providing and improving our e-commerce services.

2. Personal Information We Collect

We may collect the following categories of personal data:

a) Information You Provide

  • Full name
  • Billing and shipping address
  • Email address
  • Phone number
  • Order and transaction details
  • Account login credentials
  • Communications with customer support

b) Payment Information

Payment card or digital wallet data is processed securely by our payment service providers. We do not store full credit card numbers on our servers.

c) Automatically Collected Information

  • IP address
  • Browser type and device information
  • Website usage data (pages visited, time spent, clicks)
  • Cookies and tracking data

3. How We Collect Data

We collect information through:

  • Online order forms and account registration
  • Checkout and payment processing
  • Email inquiries and customer service communication
  • Cookies, pixels, and website analytics tools
  • Newsletter subscriptions and promotions
  • Consent is obtained when you submit information, complete a purchase, or use cookies through our website.

4. How We Use Your Data

We use your personal information to:

  • Process and fulfill orders
  • Provide shipping, delivery, and after-sales support
  • Manage customer accounts
  • Process payments and prevent fraud
  • Send order confirmations, updates, and invoices
  • Respond to inquiries and warranty claims
  • Improve website performance and user experience
  • Send marketing communications (with your consent)
  • Comply with legal and regulatory obligations

5. Data Sharing and Disclosure

We may share personal information only when necessary with:

  • Payment processors
  • Shipping and logistics providers
  • Customer support platforms
  • IT and cloud service providers
  • Marketing and email platforms
  • Government or legal authorities if required by law
  • All third-party service providers are contractually obligated to protect your data and use it only for authorized purposes.
  • We do not sell your personal information.

6. Data Security Measures

We implement strict security measures including:

  • SSL (Secure Socket Layer) encryption
  • Secure payment gateways
  • Restricted employee access
  • Firewalls and malware protection
  • Secure data storage systems
    These safeguards help prevent unauthorized access, disclosure, loss, or misuse of your personal data.

7. Your Rights Under Japanese Law (APPI)

Under the Act on the Protection of Personal Information, you have the right to:

  • Request access to your personal data
  • Request correction or updates
  • Request deletion or suspension of use
  • Withdraw consent for marketing communications
  • Request disclosure of data handling practices
    Requests will be processed within a reasonable time in accordance with Japanese law.

8. Cookies and Tracking Technologies

We use cookies to:

  • Remember user preferences
  • Enable shopping cart functionality
  • Analyze website performance
  • Deliver relevant marketing
    You may manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Retention

We retain personal data only for as long as necessary to:

  • Fulfill orders
  • Provide customer service
  • Meet accounting and legal obligations
  • Resolve disputes
    After this period, data is securely deleted or anonymized.

10. International Data Transfers

Some service providers (such as cloud hosting or payment processors) may store data outside Japan. When this occurs, we ensure that all international transfers comply with APPI and include appropriate safeguards to protect your information.

11. Contact Information

For privacy-related inquiries, requests, or complaints, please contact:
TOBU JAPAN – Privacy Office
📩 info@tobujapan.com
🌐 www.tobujapan.com

12. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.